FAQ
How long will it take to process my order?
We process orders within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information.
What are the delivery costs?
Shipping costs range from $0 to $25, depending on the shipping address. Standard shipping is free for orders of $250 or more.
Do you ship internationally?
No, we only ship to Canada.
What is your exchange and refund policy?
You have 15 days from receipt of your order to request an exchange or refund by email to info@alyksdesign.com .
The item must be unworn, undamaged, and in perfect condition. Products damaged after receipt will not be exchanged or refunded.
How long does it take to receive exchange or refund instructions?
We will email you the steps to follow to proceed with the exchange or refund within 2-3 business days of your request.
What happens if the item I want to exchange is no longer available?
If inventory is insufficient to process an exchange, we will refund the amount of the item.
Do you accept returns or exchanges for all products?
No, products listed as “final sale” cannot be exchanged or refunded.
Can you refuse an exchange or return?
Yes, we reserve the right to refuse a return or exchange if the item does not meet our policy (e.g., item worn, damaged, or without tags).